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The FSA announced it has fined GMAC‑RFC Limited £2.8million for failing to treat customers fairly and secured redress of up to £7.7million (plus interest) for over 46,000 mortgage customers. Between 31 October 2004 and 30 November 2008, a number of serious failings by GMAC-RFC were identified in relation to its dealings with customers experiencing arrears and repossessions.  These include excessive and unfair charges for customers that did not reflect administration costs, proposing repayment plans that did not always consider a customer’s individual circumstances, inadequate training of mortgage servicing staff in handling of arrears and repossessions, and issuing repossession proceedings before fully considering all the alternatives.